Delete your account
Two ways to do it: a couple of taps inside the app, or a request to us if you no longer have the app installed.
In the app, in a couple of taps
This is the fastest route and it needs nobody's help: open Fontavio and follow Profile → Settings → Delete account. It takes effect straight away.
If you cannot use the app
Uninstalled it, changed phone, or lost access to the account? Ask us through the support form and we will do it for you. Choose the topic Account / privacy request, write to us from the email address you signed in with, and say that you want your account deleted.
We check that the request really comes from the account holder before deleting anything, so we may write back and ask you something only you would know. That check is the reason this is a request rather than a button: an account that anyone could delete by typing in somebody else's email address would not be safe.
We answer within 30 days, which is the deadline our privacy policy commits to for every data request.
What deletion does
Deleting your account removes your sign-in and personal details. The places, edits, verifications, reviews and photos you contributed remain in the database in anonymized form, attributed to "deleted user": keeping the map accurate is why contributions exist, and this is stated in our terms.
Your saved places go with the account. If you subscribed to Pro, that subscription is billed by Google Play or the App Store and is cancelled there, not here.
- The email address you signed in with. It is how we find the account.
- Which sign-in you used: Google, Apple, or email.
- That you want the account deleted, rather than a copy of your data.
The same form handles every other privacy request: access, correction, portability, and objecting to processing. What we hold and why is set out in the privacy policy.
Lense Oy, business ID 2372264-7, Turku, Finland. Servers in the EU.